Learning centre / General settings
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Learn the general settings

Look, team, printing, subscription, backup and your shop page: shared by every business type.

13 chapters · 6 steps

Step by step

Press any step (or scroll) and the phone shows its screen.

  1. The cash drawer and closing it
  2. Staff and permissions
  3. Your shop page and its link
  4. Payment methods
  5. Backup and devices
  6. Your plan and voucher code
Step screen

Questions about settings

Cash drawer

How do I close the drawer at night?

From «More → Drawer» tap «Close», count what's in the drawer and enter the amount. Rafeeq shows you the difference and then closes your day.

What does a drawer difference mean?

It's the gap between what you counted in the drawer and what it should hold given sales and expenses. A small shortage or surplus is normal because of change; if it repeats, review the day's sales.

How do I record an expense like rent or generator fees?

From «More → Expenses» tap «New expense», pick its type and enter the amount. For fixed costs like rent make it recurring so it's recorded by itself every month.

How do I see today's real profit?

From «More → Profit» you see profit after deducting the cost of goods, expenses and spoilage. This section only shows for people with the permission to see profit.

Staff

How do I add a staff member?

From «More → Staff» tap «Add» and enter their phone number. They get an invitation, and when they sign in with that number they join your shop.

How do I control what a staff member sees?

Open the staff member and switch on the permissions you want, like seeing profit, changing prices or closing the drawer. Anyone you don't grant a permission to doesn't see what it covers at all.

How do I remove a staff member?

Open the staff member and tap «Remove». They lose access to the shop immediately, and all their past operations stay in the log under their name.

How do I know who made a sale?

Every sale carries the name of whoever recorded it and when. Open the invoice from the sales log and you'll see «Recorded by: …».

Shop page

How do I turn on my shop page?

From «More → Shop page» pick a name for the link and switch the page on. It shows the items you allow to be displayed.

How do I share the link?

On the page itself tap «Share» to send the link on WhatsApp or elsewhere, or «Copy» to paste it into your accounts. There's also a QR code you can print and hang in the shop.

How do I receive customer orders?

When a customer orders from your page you get a notification and find the order in «More → Orders». Accept or reject it, and once accepted the customer follows it from their own link.

How do I hide an item from the page?

Open the item from «Goods» and switch off «Show on the page». The item stays in your shop and only disappears from the customers' page.

Payments

How do I turn on ShamCash?

From «More → Payment methods» enter your ShamCash wallet code and switch it on. After that ShamCash appears as an option for customers on your shop page.

How does a customer pay with a manual receipt?

The customer transfers the amount to your wallet, then uploads the receipt photo and the transaction number on the order page. You review it and confirm the payment.

How do I offer cash on delivery?

From «More → Payment methods» switch on «Cash on delivery». Your customers will see the option when ordering, and the order is marked paid when you receive the money.

How do I make sure the payment arrived?

Open your wallet and compare the amount and transaction number with what the customer sent, then tap «Confirm payment» on the order. A payment isn't counted, and the order isn't prepared, before you confirm.

Backup and devices

Is my data safe if I lose my phone?

Yes, everything is saved on our server. Sign in with your number on a new phone and you'll find your shop exactly as you left it.

How do I sign in from another device?

Install the app on the other device and sign in with the same number and verification code. Both devices work together and sync automatically, within your plan's device limit.

How do I work without internet?

Work as usual: sales, credit and expenses are kept on your device and sent to the server automatically when the internet returns. Only the AI and your shop page need a connection.

How do I remove an old device?

From «More → Settings → Devices» tap the old device and then «Remove». Its access closes immediately and no data is lost.

Plan

What's the difference between plans?

Plans differ in the number of devices, staff, branches and monthly AI points. You'll find each plan's details and price in «More → Plan».

How do I use a discount or activation code?

In «More → Plan» tap «I have a code» and type it. It activates or applies the discount right away, and you'll see the new plan and how long it lasts.

What are AI points?

Every use of the AI, like selling by voice or asking Rafeeq, uses points from your plan's monthly balance. The balance renews every month and you see what's left in «More → Plan».

How do I buy space for my papers?

In «My papers» you see the space used; tap «More space» to pick an extra size. The price is shown before you confirm and comes from the panel, not from this text.

On a computer or in the browserIf your phone is not at hand, open Rafeeq Business in the browser and sign in with the same number: the same cashier and the same steps.
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